We take security and customer service very seriously indeed and appreciate the trust placed in us by all of our customers when giving us their card details.
No card details are stored by us but are handled by our online payment provider Protx. View more details about Protx's security measures.
When you send us your personal information, the link between your PC and our server is encrypted using Industry standard methods – usually referred to as SSL (128 bit encryption).
The overwhelming majority of online transactions are completed safely and efficiently. However, there are some things you can do to minimise the chances of fraud. Everyone using the internet should follow the tips below:
It is essential that your PC is kept up to date with the latest anti-virus and anti-key-logger software, as the weakest point of any internet transaction is often the users PC.
Safestore will never email or call you to ask you to disclose or verify your Safestore password, credit card or bank account number. You should only give out this information directly on the Safestore website or when you contact Safestore directly. If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your Safestore password or personal or banking information, disregard the request and report the incident to us for investigation.
If you receive a suspected fake Safestore e-mail, discover a spoof Safestore website, or if anything raises your suspicions, please report it to us at websales@safestore.co.uk, forwarding any suspicious email including the full headers directly.
If using a public computer, such as in a library or Internet cafe, always sign out when you've finished using Safestore.
Keep your passwords to yourself. Anyone who knows your password can access your account – although they cannot get any details of your credit/debit card. Do not write down your password. When creating a password, use at least 10 characters, a combination of letters and numbers is best. Do not use dictionary words, your name, your partner's name, your e-mail address or other personal information that can be easily obtained. You should change your password frequently. Avoid using the same password for accounts on different websites.
Make sure whenever you are entering any personal details you are using the secure Safestore website. This can be done by checking that https:// is visible in the address bar at the top and also looking out for the padlock.